Some of the experts presenting at Content Marketing World offer their tips on how to use Google Analytics (or any web-data measurement system) so you can make informed decisions instead of wading in analysis paralysis.
Don’t let them leave, show the way
We like looking at pages with high page views that also have high exit or bounce rates. It shows us that the article is probably valuable but the user doesn’t have a clear path to take after reading it. We use that info to think of ways to retain the reader: Can we provide a feature showing more related content? What would the reader want or need to do after reading that article? We need to clearly show a helpful path for him or her to take.
Make it a daily habit
Check in every day to see your top pages, or even better, set up Google Analytics to receive a daily email with the report. You may be surprised at which pages show up in the top 10. It may be an old blog post, your team page, or maybe your pricing page. Increased interest in these pages may signal an opportunity to take a few quick actions to further promote that content, such as scheduling social shares or running some social ads featuring those pages.
Get to the bottom
So many people focus on the top pages, but noticing what’s happening at the bottom will reset your attention. Are they pages you want people to see but aren’t getting enough love with content or optimization? Are they not useful anymore? Is it time to archive them?
A website needs its own feng shui – when it’s too cluttered, nobody can find what they need. Once a quarter, move to the bottom of the page view list and see what you might be able to lose. You won’t regret it and it will make the rest of your data more meaningful.
Translate data into English
I ask the geeks to turn any five data points into five plain English sentences that include the phrase, “which means.”
Look at the intent
Regardless of the analytics system, my No. 1 recommendation is to understand how the metrics translate to reader intention. People get caught up in the number of page views or visitors without thinking about what they mean for the big picture or without connecting them to other key performance indicators like revenue or conversions.
Set up goals, even for non-revenue-producing content. Track user interaction and engagement for valuable feedback on what works and what doesn’t in terms of your goals.
Can you buy a beer?
Set up conversion events. Traffic and stickiness don’t mean anything unless they lead to revenue. As a good friend of mine says, “If you can’t buy a beer with it, it’s not really worth as much as you think.”
Know when viewers bail
The traffic flow report has been instrumental in showing clients and teams how well or poorly a user navigates a website from a specific entry point to a desired page, piece of information, or call to action. Stakeholders are often shocked to learn the number of users who enter their site at point X only to abandon before they reach point Y.
Learn from your referrals
Look at the list of websites (not social media or search engines) that have sent you the most traffic. See what the top 20 to 50 are writing about, to whom they link, and what their writers or founders are sharing on social.
Use that intelligence to create content that you can feel confident is up your referral viewers’ alley. Chances are that you’ll be much more informed about the types of stuff that will earn you amplification, links, traffic, and mentions from influencers.
Bet on success
Uncover what works based on meaningful measures such as page views, time on page, and conversion, and create more of it. More may mean more content on that topic, more of a form or style, more from the content creator, and so on. Essentially, I’m saying double down on your winners.
Take a long-range view
Some people get in the habit of checking analytics every day, but it’s hard to spot trends that way and easy to make knee-jerk decisions. We look at our data once a month and record it on a spreadsheet so we can easily see how things change month to month. This makes it easier for us to see what is working and see trends over time.
A Forbes article helps us understand what data points are important and what really matters to the bottom line. The key is to collect and analyze data that will help increase your conversions and add revenue to your bottom line.
Some of the data you should be tracking includes:
- Users who viewed a landing page or blog post. By measuring this, you can determine what content is most engaging to your readers.
- Users who clicked a button, filled out a form, or downloaded a piece of content you created. (Use Google Tag Manager for this.)
- New subscribers to your blog
- Subscribers who opened your emails and clicked through to your site
- Qualified leads gained through site
- Revenue impact over time